Your property selling,
pricing itself,
and answering guests 24/7.
HSweet is the operating system built for independent hotels, inns, and B&Bs: a full PMS, dynamic revenue management connected to your OTAs, and Mia — your AI sales concierge on WhatsApp and your direct booking engine. Run everything from one place and win back direct bookings from the OTAs.
You're leaving money on the table
every single day — and you may not even know it.
Pricing by gut feeling
Tonight's rate was set on intuition — and Booking.com loves that. While you're guessing, your competitor already adjusted their rate based on real data.
3, 4, 5 different tools
PMS in one tab, Booking.com extranet in another, guest texts on your phone, a rate spreadsheet in Google Sheets. Data that never talks to each other. Endless manual busywork.
An 11pm guest message
A guest messaged at midnight asking about rates. No one answered. They booked your competitor instead.
Commissions that bleed you dry
15-18% of every booking goes to the OTAs. Without a real direct booking engine, you're funding Booking.com and Expedia instead of reinvesting in your own property.
Orphan nights and calendar gaps
That one free Sunday sandwiched between two bookings that never sells. Without smart minimum-stay rules, calendar gaps keep multiplying.
Zero visibility
What does each guest cost you by channel? What's your real RevPAR? How much are you losing to OTA commissions? Without data, every decision is a guess.
While you manage the guest experience, HSweet manages your property.
Engines that work together,
so you don't have to.
HSweet isn't just another PMS with a chatbot bolted on. It's a complete operating system that thinks, watches your online presence, prices your rooms, sells, and follows the entire guest journey.
Smart PMS
Interactive booking calendar, check-in/out, housekeeping, room management — all unified in one dashboard. Universal search and a color-coded room map at a glance.
Revenue Management Engine
A cascading algorithm: base rate × season × weather × lead time × demand × local events. Adjusts automatically and pushes rates to Booking.com, Airbnb, and your direct engine — every day.
Market Intelligence
Automatic tracking of competitor rates. A market compression index that feeds your revenue engine, so your prices adapt to what the market is actually doing. Plus online visibility and paid traffic monitoring.
Mia — Your AI Sales Concierge
A multilingual WhatsApp assistant (auto-detects the guest's language) that quotes rates in real time with a Direct vs. Booking.com vs. Airbnb comparison, closes bookings with card or instant payment, handles digital check-in, and hands out a direct-booking discount code.
CRM & Guest Communication
A guest database with lifetime value, automated pre/post-stay messaging, segmented campaigns by location, trackable discount codes, and an omnichannel inbox with human hand-off.
Guest CDP & Journey Automation
A unified guest profile with full stay history. Automatic pre-arrival, post-stay, and win-back triggers send the right message at the right moment — without anyone having to remember.
Marketing & Online Presence
Track Google Ads and Meta Ads spend and return in one dashboard, plus online presence indicators: Google Business Profile, site speed, and search ranking.
Headaches HSweet solves on its own.
Real day-to-day situations that other systems ignore — and that cost you real money.
Orphan Sunday night? Solved.
The system requires a 2-night minimum with advance notice and automatically releases a 1-night stay the day before. No more calendar gaps caused by rigid rules.
Beachfront property? Sunny weekend? Rate goes up.
Live weather data feeds the revenue engine. Sun forecast for the weekend = your rate rises before competitors even notice. Rain in the forecast? Automatic promotion so you don't lose the sale.
A Booking.com guest messaged you?
Reply from HSweet instead. The conversation becomes yours, not the OTA's. A unified CRM with full history and a real shot at winning them back directly on their next stay.
Smart Direct Booking Engine
See how Mia Concierge and our booking engine work together in practice.
Booking Engine
Mia Concierge
Every module, in detail
Take a closer look at what each engine actually does.
Front Desk, Rooms, and Housekeeping in One Place
A complete dashboard with an interactive booking calendar, room management, a daily arrivals/departures panel, real-time housekeeping status, and universal reservation search.
- Interactive calendar by room and date range, with color-coded occupancy
- Real-time daily check-ins and check-outs
- Housekeeping status with simplified access for cleaning staff
- Capacity, booking window, and horizon settings per room
- Manual blocks with reason codes (maintenance, owner use)
- iCal URLs for Booking.com and Airbnb per room
- Native multi-property support (pools, condos, and portfolios)
Cascading Pricing Across 8 Smart Factors
The algorithm weighs base rate, season, weather, lead time, local events, holidays, demand, and competitor pricing to calculate the ideal rate — then pushes it automatically to every OTA.
- Base rate × weekend × holiday × event × season × weather × lead time
- Weather factor via Open-Meteo (sun pushes rates up, rain pulls them down)
- Per-channel OTA markup (Booking.com +X%, Airbnb +Y%)
- Price floor and ceiling per room type
- Minimum-stay rules by date type, with automatic last-minute release
- 2026-2028 holidays pre-loaded (major US holidays and observances)
- Visual rate preview with a factor-by-factor breakdown
- Automatic daily push via your Channel Manager
Know Exactly What Your Competitors Are Charging
Automatic weekly tracking of competitor rates. A market compression index feeds the revenue engine — so your prices follow what the market is actually doing, not a guess.
- Automatic competitor rate scraping (weekly, early morning)
- Rate comparison by date (market min, max, and average)
- Market compression index feeding directly into your revenue engine
- Ratings and reviews of tracked competitors
- Fully configurable — choose which competitors to monitor
- Visual dashboard with historical market rate data
On the Ultimate plan, this same module also tracks your Google Ads and Meta Ads return on spend, plus online presence indicators (Google Business Profile, site speed, and search ranking) — all in one dashboard.
See the Intelligence PlanThe Salesperson Who Never Sleeps, Never Misquotes a Rate, and Closes the Booking
Mia quotes live rates over WhatsApp — with an automatic Direct vs. Booking.com vs. Airbnb comparison to nudge guests toward booking direct — takes payment, sends the digital registration form, hands out a discount code, and even shares the local forecast. All automatically, 24/7, in the guest's own language.
- Real-time rate quoting (powered by the revenue engine)
- Channel rate comparison right in the chat (Direct vs. Booking.com vs. Airbnb)
- Automatic language detection — serves guests in English and Portuguese with zero setup
- Full booking flow with card or instant payment
- Digital check-in with automated guest registration form
- Discount code for direct bookings (e.g. WELCOME5)
- Greets guests by name automatically, pulled from their WhatsApp profile
- Smart FAQ about the property and local weather forecast
- Handles guest maintenance requests
- Per-conversation on/off toggle plus human hand-off
Every Guest Is an Asset — Treat Them Like One
A complete guest database with stay history and lifetime value. Automated WhatsApp sequences, segmented campaigns, message templates, and an omnichannel inbox powered by Chatwoot.
- Full guest profile with stay history and total lifetime spend
- Automated sequences: pre-check-in, post-checkout, birthday
- Bulk campaigns by location with scheduling
- Message templates with dynamic variables
- Discount code system with usage tracking and automatic application
- Guest import via CSV with phone number normalization
- Automatic verification of valid WhatsApp numbers per guest
- Omnichannel inbox (Chatwoot) with human hand-off
- Role-based access control (admin, front desk, housekeeping)
Every Guest Gets the Right Message, at the Right Moment — Without Anyone Remembering
HSweet keeps a unified profile (CDP) for every guest — who they are, how many times they've stayed, how much they've spent — and automatically triggers the right message at every stage of the journey, with no spreadsheet and no manual reminder.
- A single guest profile consolidating every stay and channel
- Automatic pre-arrival trigger (info, upsell, digital check-in)
- Automatic post-stay trigger (thank-you, review request)
- Automatic win-back trigger for guests inactive for X months
- Full journey log visible in the dashboard — no black box
HSweet is already live in production.
At Mirante Ilhabela.
Founding customer. Real results. A fully autonomous operation.
Mirante Ilhabela
A boutique inn with cottages in the Atlantic Forest
Ilhabela, Brazil — HSweet's first live deployment
"HSweet eliminated the chaos of running three different systems. Now I can see the entire operation and every OTA message in one place, from my phone. Mia handles guest questions on WhatsApp while I'm at the beach."
Before HSweet:
- 3 separate systems + manual WhatsApp replies
- Rates set by gut feeling — no market data
- 78% of bookings via OTAs (15-18% commission)
- Zero after-hours responses on WhatsApp
Pick the right engine
for the size of your operation
No per-booking fee. No revenue commission. No long-term contract. 2 months free with annual billing.
- Direct booking engine (website) with card and instant payment
- Full PMS with reservation management
- Interactive calendar + room management
- Housekeeping panel with restricted access
- Visual rate calendar
- Basic RMS (base + weekend + holiday + season)
- OTA calendar sync via iCal
- CRM and guest profiles
- Discount code system
- Role-based PMS access control
- Limited technical support
- Mia AI — your 24/7 multilingual sales concierge on WhatsApp
- Channel rate comparison right inside Mia's chat
- Automatic rate push to OTAs via Channel Manager
- Booking + card/instant payment in chat and on your website
- Discount code for direct-booking conversion
- Market compression index feeding your revenue engine
- Rate comparison (min/max/average)
- Full RMS (weather + lead time + events)
- Custom markup per OTA channel
- Digital check-in with automated registration + smart lock codes
- Rate scenario preview
- Guest CDP with automated journey (pre-arrival, post-stay, win-back)
- Segmented marketing campaigns
- Limited technical support
- Market Intelligence (competitor rate scraping) feeding the RMS
- Marketing dashboard: Google Ads & Meta Ads ROI in one place
- Online presence: Google Business Profile, site speed, and rank tracking
- Smart lock integration (TTLock and compatible systems)
- Unified omnichannel inbox for Airbnb + Booking.com messages
- Smart FAQ + local weather
- Voice AI agent that can take bookings by phone, (almost) indistinguishable from a human
- 24-hour technical support
Add-On Services (billed separately)
No long-term contract. Cancel anytime, no penalty. Your data stays available for export for 30 days.
ROI Calculator
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Common Questions
Ready to stop
managing chaos?
Talk to our team. We'll learn about your property, scope the onboarding, and put together a proposal tailored to you — no strings attached.